Frequently Asked Questions

What is your minimum on custom socks?

There is a minimum of 12 pairs per size per color for custom socks. For custom hats and scarves, there is a minimum of 12 pieces. For custom Pro Weight socks, we have a minimum of 6 pairs per size.

What kind of art do you need from me?

If you are emailing logos or artwork for a custom item, please send them as a JPEG, PNG, PDF, or BMP.

Do you send art proofs and/or mock ups?

We will send a mock-up for new custom items before putting them into production. The mock-up must be signed and returned before production can start. Please allow 2-3 days for a mock-up to be sent.

How long will my order take?

Once a PO is received and art work is approved, production can take 2-3 weeks. Custom hats and scarves may take 3-4 weeks. Always ask about current production time. Due to influx of orders during peak seasons production time may vary.

Can I create my own design?

Yes! If you do not see an example of what you have in mind then feel free to contact us to discuss customization options.

Our Sock Customization Module is coming soon!

What is your shipping cut off?

We ask that stock orders that need to be shipped the same day be submitted by 2pm EST. Stock Orders submitted after 2pm will ship the next business day provided everything is in stock. We encourage you to contact us to inquire about current shipping speeds, especially during busier seasons.

Where do you ship from?

We ship from West Chester PA, 19382 via UPS.

How is your price determined?

Price is determined based on quantity. Please contact your Pearsox Representative or customer service for price.

Can I return my items?

All returns may be subject to a 20% restocking fee. Orders shipped over one month will not be able to be returned. There are no returns on custom items.